IT Staff Augmentation Dedicated Teams Managed Capacity Offshore Development Center

Managed Capacity

Scalable engineering capacity under clearly defined SLAs — we manage the team and delivery, you own the outcomes. Predictable costs, guaranteed performance, zero management overhead.

Get a Proposal Compare Models

Engagement Model

Mid-Size

Best for

Ongoing delivery without an in-house team

Typical team

5–25 under SLA

Commitment

6+ months

Pricing

Fixed monthly + SLA

Time to start

2–4 weeks

Pricing

Custom — fixed monthly fee scoped to your SLA tier and team size

A signed, SLA-backed delivery function on demand.

Find Your Fit

Which engagement model fits you?

All four ways to work share the same talent and quality bar — they differ in shape, commitment, and control. Your current model is highlighted.

Attribute	IT Staff Augmentation	Dedicated Teams	You're hereManaged Capacity	Offshore Dev Center
Best for	Skill gaps & burst capacity	Full product builds	Ongoing delivery under SLAs	Enterprise-scale programs
Typical team	1–10 engineers	4–12 cross-functional	5–25 under SLA	10+ in a dedicated center
Commitment	Month-to-month	3+ months	6+ months	Multi-year
Pricing	Per engineer / month	Monthly per team	Fixed monthly + SLA	Cost-plus / monthly
You manage	Roadmap & priorities	Product vision & roadmap	Outcomes & priorities	Strategy & full control
We manage	Engineer delivery	Team & sprints	Team, process & SLAs	Entire center operation
Accountability	Time tracking, no SLA	Sprint-level reporting	Financially backed SLA	Enterprise compliance
IP ownership	100% yours	100% yours	100% yours	100% yours

How It Works

What we handle, what stays yours

✓What's included

Everything LUMENSOUTH brings to the table in a managed capacity engagement.

✓SLA-driven delivery with financial accountability and regular performance reviews

✓A dedicated delivery manager as your single point of contact

✓Managed process — hiring, onboarding, sprint planning, QA, and delivery management

✓Weekly dashboards, monthly business reviews, and real-time access to project metrics

✓Quarterly SLA reviews with actionable improvement recommendations

✓Compliance documentation — SOC 2 readiness and ISO 27001-aligned processes

✓Fixed monthly pricing — no surprise invoices, no scope creep charges

✕What's yours to manage

The decisions and control points that stay firmly in your hands.

✕Strategic priorities and acceptance criteria

✕Business outcomes and final sign-off on delivery

✕Regulatory oversight in regulated industries

✕Product decisions and stakeholder communication

What's Included

Everything in this model

📊

SLA-Driven Delivery

Clearly defined service levels for uptime, response time, throughput, and quality — with financial accountability and regular performance reviews.

🛡️

Managed Team & Process

We handle hiring, onboarding, sprint planning, QA, and delivery management. You focus on what to build — we handle how to build it.

🔧

Flexible Team Composition

Frontend, backend, mobile, QA, DevOps, and data engineering — all available as managed units with mixed seniority levels.

📈

Transparent Reporting

Weekly dashboards, monthly business reviews, and real-time access to project metrics. Full visibility into velocity, quality, and budget.

🔄

Continuous Improvement

Regular process retrospectives and optimization cycles. We don't just deliver — we actively improve how we deliver over time.

🏢

Enterprise Governance

ISO 27001-aligned security, SOC 2 readiness, NDA-protected engagement, and compliance documentation for regulated industries.

The Process

From scope to steady delivery

Step 01

Requirements Analysis

We analyze your technical needs, quality standards, volume requirements, and compliance constraints to define the engagement scope.

Step 02

SLA Design

Collaborative SLA definition covering response times, quality metrics, reporting cadence, and escalation procedures.

Step 03

Team Assembly & Onboarding

We assemble a dedicated managed team, onboard them to your systems, and run a validation sprint before full delivery begins.

Step 04

Managed Delivery

Ongoing delivery under the agreed SLA with weekly status reports, monthly business reviews, and real-time dashboard access.

Step 05

Performance Reviews

Quarterly SLA reviews with actionable improvement recommendations. We continuously optimize delivery processes based on data.

Step 06

Scale & Evolution

Adjust team size, SLAs, and scope as your business evolves. We handle all capacity changes with minimal disruption.

Frequently Asked Questions

How are SLAs defined? ▾

We collaboratively define SLAs covering response times, quality metrics, throughput targets, and escalation procedures. SLAs are contractually binding and reviewed quarterly.

Can I scale the team mid-engagement? ▾

Yes. Managed Capacity is designed for flexibility. Scale up or down with 30 days' notice — we handle all staffing transitions seamlessly.

What happens if SLAs aren't met? ▾

SLA breaches trigger contractual remediation — including credits and corrective action plans. In practice, our compliance rate exceeds 98% across all managed engagements.

Who manages the team day-to-day? ▾

Our dedicated delivery manager handles all day-to-day operations — sprint planning, daily standups, blockers, and reporting. You deal with one point of contact, not a dozen developers.

Is there a minimum engagement length? ▾

We recommend a minimum 6-month engagement to allow for proper onboarding and measurable outcomes. Shorter engagements are available for well-defined projects.

Do you support regulated industries? ▾

Yes. We maintain SOC 2 readiness, ISO 27001-aligned processes, and HIPAA compliance experience. We adapt our security posture to your regulatory requirements.